FAQ's

Flat Rate Shipping

We would like to offer a flate rate of $9.99 to ship any of our rubs, sauces, tools and accessories. Flat rate shipping is only to the lower 48 states, and some additional exclusions may apply.  The freight of all smokers is exempted from this special.   If you would like a freight quote for a smoker, please contact us at info@humphreysbbq.com or call us at 207-793-2595.

What size cooker do I need?

The answer to this really just depends on who you are and what you plan on cooking. Will you be competing with your smoker? Holding events? Or just having a weekend bbq on occasion? We have many different sizes to cater to your smoking needs. If none of our smokers’ sizes fit your needs, just give us your own dimensions and we will build to your tastes!

How long does it take to build a smoker?

Our typical lead time is 4-8 weeks (depending on our busy time) but this could change at any time during those weeks. We will try to give you our best estimate of when it will be shipped, but cannot guarantee it. Things come up, and we could end up finishing earlier than we thought or later than hoped. We will keep you updated as we go along.

How long does the smoker take to heat up?

This all depends on the size of your cooker.  The heating time will depend on your air flow, and if you use a PID or if you use a full chimney of hot coals.

Are Humphrey's Smokers air tight?

No, we build our cookers to a special standard that we have developed with our years of industrial research and design experience that we have carried over into our barbecue products. Our air flow technology in not designed to operate at its peak performance under air tight conditions. What has this meant for our customers? The cooker will leak smoke from certain areas from time to time as it is designed to do and cooks food perfectly. The results from our competition bbq team users reinforce this almost every weekend!

Why should I choose Humphrey’s?

Because we are the best. Handcrafted for the owner, customize-able, great customer service, and we’re BBQ geeks ourselves. We cook every weekend and compete at different locations to test our own products and abilities!

What kind of insulation is used in the smokers?

Our insulation has benefits over several other smoker builders’. It is rated for 1200°F for use, moisture resistant, fungi resistant, higher K value for thermal conductivity than most others, non-combustible to NFPA standard 220, military certified, and it’s the best on the market!

How much is shipping?

This also depends on which cooker you choose, where you live, if you have a commercial address that can off load with a forklift, and if you need lift-gate service. Please email us or give us a call. Info@Humphreysbbq.com or (207)793-2598

 Will I be notified when my cooker ships?

Yes, we will email you a tracking number and the instructions listed here.

1. Please inspect for discrepancies or any damage before releasing the driver. 

2. Discrepancies or ANY visible damage, what so ever, MUST be noted on the BOL before the driver leaves. 

3. NOTE: If a shipment is received AND signed for without noting damage at the time of delivery, we will not be able to guarantee any refund or replacement. 

** You must inspect the shipment before the driver leaves

4. Any additional services provided by the Freight Line (Not included on this BOL) such as Lift-gate, Re-delivery, Re-Consignment or Inside Delivery, etc. will be charged to your credit card on file or added to the Purchase Order. 

Can I pick up my smoker at your facility?

Of course! But please be aware that if you do, you will have to pay sales tax upfront. You’ll also have to inspect the smoker prior to us loading it into your vehicle, and once it is inside, you are solely responsible for any damage that may come to your cooker from that point onward. 

 

I'm ready to place my order. How do I order a Humphrey's Smoker?

 You can place your order online or give us a call at (207)793-2598. You can even send it in an email, info@humphreysbbq.com. 

Can I pay with my Credit Card?

Yes, We accept: Visa/Mastercard, American Express, or Discover. We also accept checks, money orders, or bank checks. Please keep in mind that it takes 7-10 business days for personal checks to clear. Once your personal check clears, you will be put onto the production schedule.

 There is a $35.00 "NSF" fee charged or maximum fee allowed by law on all returned checks, plus any Attorney’s or collection fees associated with collection of check. 

We offer Financing, both personal or commercial!

We are now offering the ability to finance any of our products! If you are a business or consumer looking to offset some start up costs or do not want to use all of your cash flow, this is the perfect way to take care of the new investment. Here are some benefits for commercial financing:

  • 24-60 month terms
  • Seasonal lease programs
  • Deferred payment programs
  • Step up lease programs
  • Pre-funding available
  • Start-up programs
  • Discounted early buyout with no pre-payment penalty!
To learn more click here!

 

Do you offer a warranty?

Our cookers go through a very detailed quality inspection and check list process to make sure all the functions and finishes are to our standards prior to shipping.  If damaged during shipping a claim can be filed with the freight company prior to releasing the driver.  Our standard warranty policy is F.O.B. our facility at 04095.  If you purchased your cooker through our dealer network, please check with them for their policy.

Do you warranty the finish?

Unfortunately we do not warranty the finish.  If you need to order touch up paint, please order it here.  Please note that it ships direct from the manufacture and may take up to 14 days to receive it.  

Can I make changes to my order after I order?

You may. Please contact us as soon as possible to make changes in writing. This may/will increase your lead time. 

Can I add a custom logo to my smoker?

You may. Please contact us with your specifications.  We'd love to design a logo and send you pricing.  Our capabilities are endless when it comes to this custom feature. Our previous work includes LED lighting, Glow in the Dark, Stainless Steel, 3 dimensional, multicolored.

What if I want the door to open in the opposite direction?

No problem.  Just let us know when you place your order.  We'd be happy to accommodate this feature for you.

What are your rack sizes?

The standard size racks are 14-1/2" x 22".  The Qube'd size racks are 20-1/2" x 22".  The Plus size is 29-1/2" x 22".

What are your standard colors?

We have 10 standard colors:  Cherry Red, Royal Blue, Fire Orange, Candy Apple Green, Gun Metal Gray, Yankee Blue, Textured Black, Chrome, Forest Green and  Gloss Black.  You can choose Chrome for your hardware at no additional price.